AHERI logo markAHERI CARE HUBA private space by AHERIOpen the CARE HUB
Privacy and safety

Your space. Your choices.

Here is exactly what AHERI CARE HUB does with what you share, who can see it, and how to stay safe.

Draft wording, for legal review
5 promises

Private by default

Your chat is private. Only you and the AHERI team can see it.

No names for schools

Schools see summaries only, never names or messages.

You choose

You decide whether a report is shared and with whom.

Kept safe

Your information is stored securely and only used to support you.

Easy to leave

Use Quick exit at any time. You can ask us to delete your account.

Who sees what

You always know who can see it.

The list on the right applies on the web, in the app and on WhatsApp.

Who can see what

Trained AHERI teamYes, when it is needed to help you
State Volunteer LeadOnly if you ask for it
Your school and your teachersNever. They see a summary with no names
Other students or classmatesNever
Anyone who picks up your phoneNot if you use Quick exit and discreet mode
Young people and safety
Age and consent

Younger users

The Nigeria Data Protection Act 2023 treats a person under 18 as a child. For children, AHERI asks for the agreement of a parent or guardian before using personal data, with exceptions such as protecting life or supporting education and health.1

[AHERI legal adviser to confirm the exact flow for users under 18, and how it works for students joining through a school code.]

Staying safe

Quick exit and discreet mode

Quick exitOn every screen. One tap closes AHERI CARE HUB and opens a plain weather page.

Women can switch on discreet mode. AHERI CARE HUB then shows a neutral name and icon on the phone, and notifications hide their content. Students and youths can use Quick exit too.

The honest limits

When we may need to act

AHERI CARE HUB is confidential, but not secret from everyone at all times. If we believe you or someone else is in serious danger, we may need to involve a safeguarding lead or the right authority. We will tell you before we do, wherever it is safe to do so.

Your data, your rights

Ask what we hold about you
Ask us to correct or delete it
Withdraw agreement at any time
Contact: [DATA PROTECTION CONTACT EMAIL]

In danger now?

Do not wait. Call 112, or go to Get help now for more numbers.2

Get help now
More ways we protect you

Clear rules for our team, too

1

Questions are optional

We may ask if you are a girl or a boy, a woman or a man, and who you would feel safer talking to. You can always skip.

2

Your location

We only ask where you are if you may be in danger, and only with your yes. Only the Care Team can see it, never your school.

3

Checked by team leaders

To keep you safe, AHERI team leaders may read a chat or join it. Every time someone opens a case, the system records who and when.

4

When your case moves

If another team member takes over your case, you are told, and your history moves with it.

5

Official numbers only

AHERI only contacts you from official AHERI numbers, such as our WhatsApp +234 708 809 0699. Never from a personal phone.

6

Your case record

We keep a record of what happened and what we did, so your support is safe and fair. How long we keep it will be set with our legal adviser.

Notes and sources
  1. Nigeria Data Protection Act 2023, section 31: processing the personal data of a child requires the consent of a parent or guardian, with exceptions. Definition of child: under 18 years. This page is draft wording and must be reviewed by a lawyer before publication.
  2. 112 is the national emergency number in Nigeria. Coverage can vary by state.